Success Metrics
Last updated
Last updated
https://creativecommons.org/licenses/by/4.0/
Metric
Frequency
Indicator
Method to collect data
Level
App crash rate
Daily
The number of times the application experienced an unexpected exit.
User surveys and telemetry
Province
App latency
The time taken between a user's action (such as submitting a transaction) and the app’s response to the action.
Telemetry
Province
Error rates
Daily
The number of times users encounter systems errors over a defined period of time.
Telemetry
Province
Time taken to capture attendance transaction using the app
Once per campaign
The average time taken to mark attendance for a supervisor.
User Research
Province
Number of data records collected on paper forms
Once per campaign
Number of attendance record collected on paper versus on the app.
Programme/ digital forms filled
Province
Number of technical complaints raised
Once per campaign
The number of issues logged using the app and on other means.
Direct querying / user interviews
Province
Number of P1 bugs raised in production
Once per campaign
Direct querying
Province