Training Plan
Overview
This training plan provides a systematic and consistent approach to train the trainees at different levels ensuring they are digitally adept with the usage of Salama platform (DIGIT HCM application) and its various modules and functionalities. It has been created to address the need of training the teams on the ground before the go-live of the group 4 campaign in Tete province of Mozambique.
Various trainings leading up to the campaign happen at the following levels:
Master trainer training
Central ToT
Provincial ToT
Local monitor-level training
Registrar-level training
Participants
The following are the key participants/stakeholders for various levels of trainings:
National-level supervisors
Provincial-level supervisors
District-level supervisors
Warehouse manager
Local monitors (ML)
Registrars (from the distribution team) (RD)
Helpdesk staff
Any other nominated members from NMCP, DIS, DTIC, WV and partnering entities.
Users of the dashboard
Levels of Training
Level
Location
Duration
Description
Trainees
Facilitators
Supported by
Master (ToT)
Maputo
3 days
eGov and CHAI will train the nominated participants from NMCP/DIS/DTIC/WV who are going to act as trainers in the central ToT
NMCP ~5
DIS ~3
DTIC~3
CHAI~5
WV ~3
eGov
CHAI
Central
ToT
Maputo
4~5 days training: 1.5 dedicated to digital tool and M&E
The master trainers will train provincial ToT facilitators on the usage of the app.
NMCP~10-15
DIS~2
DTIC~2
Provincial level supervisors ~4
WV~5
CHAI~5
MISAU master trainers
eGov and CHAI
as observers
Provincial
The central ToT participants will train the provincial staff consisting of district-level supervisors
Provincial-level supervisors ~15
District-level supervisors ~5*15 per district
(average 15 districts per province)
Central trainers
eGov and CHAI
As observers
Local Monitors
Local monitors - Average 20
District-level facilitators
Provincial and central-level trainers
Registrars and Distributors
Registrars
Local monitors
Provincial and central-level trainers
Note : Master Trainer Training conducted by eGov will be imparted in English.
Training Curriculum
The training will cover following topics:
Salama (DIGIT HCM) App and its various functionalities, such as:
- Registration and Distribution
- Inventory management
- Supervision
- How to raise complaints
Dashboard at various levels: Central, Provincial and Districts
Grievance (Complaints management portal)
Introduction to mobile device and its basic usage
Best practices and various program SOPs
Troubleshooting tips
Practice questions, quizzes and assessment questions at the end of every section
Training feedback sessions in the end
Training assets
eGov Foundation will create all the training material in both English and Portuguese. The translations will be verified and corrected by the CHAI team. The training materials will include powerpoint presentations covering all the modules and functionalities as listed above in the curriculum. All the reference material will be provided in a soft format to conserve paper and stay environmentally sustainable.
Training plan (Activity list)
The pre-go-live campaigns training will be focused on training the trainers and initially identified register. Following are the list of activities along with owners and high-level timelines:
Activity
Description
Owner
Reviewer
Start Date
Expected completion date
Curriculum and content development
Develop training curriculum and content. This would include :
HCM modules
Complaints module support
User management
Dashboard
Program SOPs
eGov and CHAI
Nucleo Duro
To be filled
31-May-23
Translation of the training material
Conversion of training material in Portuguese
eGov and CHAI
CHAI team
1-June-23
Identification of training participants
Identification of master trainers and sharing the list with eGov
NMCP
7-June-23
User creation for the identified participants
Creation of logins
eGov
9-June-23
Setting up infrastructure for master trainer training
Setting up server instance for training
eGov
7-June-23
Sharing of master data with eGov
CHAI
6-June-23
Master data loading and user creation
Master creation, role-specific user creations
eGov
9-June-23
Logistics (like venue, IT infra, etc.) arrangement for the training
NMCP
13-June-23
Creation of training version of the APK with a different logo/label for identification
eGov
9-June-23
Provisioning of phones with the training APK
CHAI
13-June-23
Conducting the training for master trainers
eGov and CHAI
19-21 June’23
Publishing the final training report post training
eGov
26-June-23
Training prerequisites
Banners/flex or standees at the training venue
Training venue/hall with internet connectivity with a capacity of hosting 25-30 persons
Big screen TV
Projector
Mic (4)
Refreshments and other basic amenities for trainers and trainees.
Mobile phones provisioned with HCM training APK and training materials(30)
Extension cords (5)
Pre filled registration sheet
Agenda printout
Training materials soft copy
Training setup/infrastructure readiness on cloud
Training instance setup in the cloud with Group 3 (Zambezia) or from Group 4 (Tete) master data from previous campaigns.
Creation of login for the different personas in the system for the training.
Laptops for the participants (participants to bring their own)
Cost heads
eGOV’s staff travels, accommodation and transport will be managed by CHAI Mozambique.
All MISAU/provincial staff costs will be covered by NMCP.
Appendix
Master trainer training session plan and structure
Event details:
Location: Maputo
Date: June 19th, 2023 - June 21st, 2023
Duration: 3 days
Timings:
Day 1: 8:30 am to 5:00 pm
Day 2: 8:30 am to 5:00 pm
Day 3: 8:30 am to 1:00 pm
Scope
eGov and CHAI teams will conduct the training for the NMCP, CHAI, MoH and partners. The training will cover following topics:
Salama (DIGIT HCM) app and its various functionalities, such as:
- Registration and distribution
- Inventory management
- Supervision
- How to raise complaints
Dashboard at various levels: Central, Provincial and Districts
Grievance (Complaints management portal)
Introduction to mobile device and its basic usage
Troubleshooting tips
Program SOPs and the best practices.
Practice questions, quizzes and assessment questions at the end of every section
At the end of the training, it is expected that the participants will be able to conduct training on the HCM platform.
Training Team
The team will consist of minimum 3 facilitators as follows. The team size may increase if the number of participants is more.
Role
Responsibility
Name
Lead facilitator from eGov
Lead the session and impart training for the HCM app and its various modules like
registration, distribution, inventory, supervision, dashboards, usage of the complaints module and the user management module
Mrunal and Abhishek
Lead facilitator from CHAI
Lead the session and impart training for the programme SOPs, usage of the mobile phones (device training) and best practices
Frank
Supporting facilitator-1
Observe and record the participant feedback and help the lead facilitator, whenever needed
Help participants with their exercises
Managing training day arrangements
Ankit, Mridul, Custodio
Supporting facilitator-2
Help participants with their exercises
Support lead facilitator whenever needed
Managing training day arrangements
Ankit, Mridul, Custodio
Training material
Evaluation forms
- Evaluation/assessment for participants
- Training feedback form
- SUS
Printed training presentations
Feedback form
- QR code
- Questions
Exercises
- Practice sets
- Role plays
- Quizzes
Pre-training checklist
To be completed one or two days before training by the CHAI programme team
#
Item
Status(Done/Not Done)
1
Venue details available
2
Projector available and found working
3
Big screen TV available and found working
4
Mics available and found working
5
Wifi available and found working with username and password
6
Devices arranged and charged
7
HCM app installed on the devices
8
Seating arrangement (chairs and desks) available at the venue
9
Training material in the soft format
10
Login and passwords for the participants ready- Written on a paper slip and put in an envelope
11
Attendance sheet ready with names of all the participants
12
Arrangement of water, tea-coffee and snacks available for all the participants
13
Power backup available at the training venue
14
Stationery to be used during the training- Notebooks, pens, marker pens, and white board
Day-wise schedule
Training Day 1
Duration
Activity
Sub-activity
Lead Trainer
8.00 am-8.30 am
Arrival & registrations
Registrations of participants
Cross check with the listed names
Confirm mobile number for whats app group formation
8:30 am-8.45 am
Opening address
Introduction by NMCP (by Dr Candrinho)
8:45 am-9:15 am
Introductions
Introductions
Participants’ expectations
Training norms
Overall goal and objectives of training & orientation to training package
Agenda for the day
Login credentials to be shared
eGov and CHAI jointly
9:15 am-10:00 am
Topic-1
Campaign SOP slot-1
How to use smartphone
Other aspects of distribution
CHAI
10.00 am-10.15am
Break
Tea and snacks
10:15- 11.45 am
Topic 2
Overview of HCM platform and its different users
Registration and delivery
Exercises & role plays
Mrunal(eGov)
11.45 am-1.00 pm
Topic 3
-Warehouse management
- Exercises & role play
Mrunal
1:00 pm-2:00 pm
Break
Lunch
2:00 pm-2.15 pm
Topic 4
Quiz time
2:15 pm-3.15 pm
Topic 5
Supervision and checklists
Exercises & role play
Abhishek
3:15-3.30 pm
Break
Tea & snacks
3:30 pm-4.30 pm
Topic 6
Campaign SOP slot-2
CHAI
4:30 pm-5.00 pm
Feedback
Review of the training day
Question and answer session
eGov and CHAI jointly
5.00 pm
End of Day 1
Training Day 2
Duration
Activity
Sub Activity
Lead Trainer
8.00 am-8.45 am
Arrival
Participants attendance and recap of day1
8:45 am-10:00 am
Topic 7
Campaign SOP slot-3
Exercises done by participants
CHAI
10:00 am-10:15 am
Break - Tea & Snacks
10:15-11.45 am
Topic 8
Dashboard Overview
Different filters
Different users and respective dashboard view
- National
- Provincial
- District
- Exercise & role-play
eGov
11:45 am-1.00 pm
Topic 9
Helpdesk and complaints module
How to raise complaints and seek help(L1)-Campaign SOP
How to raise raise complaints through HCM app(L2)
Exercise
eGov(How to raise complaints in the tool-L2)
CHAI( How to reach out for onground L1 queries-CHAI)
1:00 pm-2:00 pm
LUNCH
2:00 pm-3:00 pm
Topic 9
How to view complaints and resolve them
Exercise
eGov
3:00 pm-3: 15 pm
Quiz time
3:15 pm-4: 30 pm
Topic 10
User management module
Exercises
eGov
4:30 pm-5:00 pm
Review of the training day
Question and answer session
5:00 pm
End of Day 2
Training Day 3
Duration
Activity
Sub-activity
Lead Trainer
8.00 am-8.30am
Arrival
Participants attendance
8.30 am-10:00 am
Refresher
Day 1 & 2 refresher and answering questions, if any
10:00 am-10:15 am
Break - Tea & Snacks
10:15 am-11.00 am
Topic 11
Programme SOP slot-3
11:00 am-11.45 am
Assessment
Quizzes and Role play
11:45 pm-12.00 pm
SUS
12: 00 pm-12.15 pm
Training quality feedback
12:15 pm-1:00 pm
Vote of thanks
Distribution of certificates
1:00 pm-2:00 pm
LUNCH
End of Day 3
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