Health
PlatformDomainAcademyDesign SystemFeedback
v1.0
v1.0
  • Introducing DIGIT Health Platform
    • Roadmap
  • Platform
    • Release Notes
      • Release Checklist
    • Platform Features
    • Architecture
      • Master Data Management Service (MDMS)
      • High Level Design
        • Health Campaign System High Level Design
        • Design Decision Log
      • Low Level Design
        • Registries
          • Individual
          • Household
          • Product
          • Facility
        • Services
          • Project
          • Stock
    • Technical Skillset & Pre-requisites
    • Installation
      • Setup Requirements
      • Supported Clouds
    • Configuration
      • Localisation Keys
    • Development Guide
    • Source Code
    • DHIS2 to DIGIT Integration
      • DHIS2-DIGIT Field Mapping
  • Products
    • Health Campaign Management
      • Frontline Worker's App
        • User Personas
        • Features
        • User Interface Design
          • User Management
          • Complaints Management
          • Supervision Flow
          • Beneficiary Registration
          • Service Delivery
          • Inventory Management
          • User Login
        • HCM App User Manual
          • Language Selection
          • Login
          • Forgot Password
          • Project Selection
          • Beneficiary Registration
          • Delivery Intervention
          • Stock Management
          • Checklist
        • Test Cases
        • Functional Specifications
        • Field App Architecture
        • Installation
          • APK Installation
        • Configuration
          • HCM Configuration
            • Individual Registry
            • Household Registry
            • Product Registry
            • Facility Registry
            • Stock & Inventory
            • Project Services
            • Complaints
              • QA Sign-Off
                • Test Cases
            • User Management
              • QA Sign-Off
          • HCM Master Promotion Guide
        • Release Notes
          • Success Metrics
        • Product Sign-off
        • Architect Sign-off
          • Health UAT API Execution Report
          • Performance Report
        • QA Sign-off
        • Products Requirement Documents (PRDs)
          • User Management
          • Complaints Management
          • Supervision Flow
          • Role Action Mapping
          • Beneficiary Registration
          • Service Delivery
          • Inventory Management
          • User Login
      • Campaign Management Dashboard
        • Features
        • User Stories
        • User Interface Design
        • Dashboard User Manual
        • Test Cases
        • Installation
        • Configuration
          • Dashboard UI Enhancements
          • HCM Dashboard Master Promotion Guide
        • Release Notes
          • UX Audit
          • PM Audit
        • Product Sign-Off
        • Architect Sign-Off
        • QA Sign-Off
        • Product Requirement Document (PRD)
  • Programme
    • Standard Operating Procedures (SOPs) and Plans
      • SOP for Helpdesk Support
      • User Management SOP
        • Master Data Collection Template
          • Boundary Hierarchy
          • Boundary Data Specs
          • System User Setup
          • Facility
          • Product
      • Master Data Management SOP
      • Training Plan
      • Field Test Plan
      • Programme Roll-Out Plan
      • Change Management Strategy
      • UAT Plan
        • UAT 1
          • UAT 1 Test Scenarios
          • UAT Test Cases
            • Registration & Distribution
            • Inventory Flow
            • Supervision
          • User Acceptance Test Report
            • Plan Dates
        • UAT 2
          • UAT 2 SOP
          • UAT 2 Test Scenarios
          • UAT Observations
            • Registration and Distribution
            • Inventory Flow
            • Supervision
            • General Feedback
          • UAT Feedback Form: SUS
          • UAT Feedform Form: Process
    • Monitoring and Evaluation (M&E) Tools
    • Implementation Checklist
    • DIGIT Pre-Training Tutorials
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  1. Products
  2. Health Campaign Management
  3. Frontline Worker's App
  4. Release Notes

Success Metrics

Metric

Frequency

Indicator

Method to collect data

Level

App crash rate

Daily

The number of times the application experienced an unexpected exit.

User surveys and telemetry

Province

App latency

The time taken between a user's action (such as submitting a transaction) and the app’s response to the action.

Telemetry

Province

Number of transactions completed

Once per campaign

The number of transactions over a defined period of time (campaign duration).

Direct query

Province

Error rates

Daily

The number of times users encounter systems errors over a defined period of time.

Telemetry

Province

Time taken to complete a transaction using app

Once per campaign

The average time taken to register an individual/ household, record stock, and supervision checklists (compare with paper-based and DHIS2 metric).

User Research

Province

Number of data records collected on paper forms

Once per campaign

The number of households registered, stock records created, and supervision checklists filled using paper forms

Program/ digital forms filled

Province

Number of technical complaints raised

Once per campaign

The number of issues logged using the app and on other means.

Direct querying / user interviews

Province

Number of P1 bugs raised in production

Once per campaign

Direct querying

Province

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Last updated 2 years ago

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