Complaints
Overview
Complaint Management is a system that enables employees to raise a complaints related to health campaigns . Employee can track the complaint, upload image related to the complaint, re-open the complaint if he/she is not satisfied and rate the service. This document contains the details about how to setup complaints module (pgr-service )and describes the functionalities it provides.
Pre-requisites
Before you proceed with the configuration, make sure the following pre-requisites are met -
Java 8
Kafka server is up and running
egov-persister service is running and has pgr-services persister config path added in it
PSQL server is running and database is created to store complaint data
(Optional) Indexer config for pgr-services is added in egov-indexer yaml paths to index the generated data. Index are required for data visualisation in kibana or in DSS.
(Optional) Report config for pgr-services is added in Report service config paths. Required if reports are to be provided to the user.
Following services should be up and running:
egov-user
egov-workflow-v2
egov-perister
egov-localization
egov-notification-sms
egov-mdms
egov-idgen
egov-url-shortening
egov-hrms
Key Functionalities
Citizen/Employee can file, track and rate the complaint
Citizen/Employee can add image and comments related to the complaint
Citizen/Employee can re-open the complaint in certain given period of time after resolution
Campaign Supervisors can setup the complaint workflow according to their requirements and staff capacity
Can track the SLA for resolving each complaint and can use it as a metric to streamline the process for resolving complaints
Department wise assignment of the complaint to the LME
Setup Details
In the case of IntelliJ, the plugin can be installed directly. For eclipse, the Lombok jar location has to be added in the eclipse.ini file in this format javaagent:lombok.jar.
API Details
Application.properties file information:
Kafka topics for eGov persister
Configuration Details
Add master data in MDMS service with module name as
RAINMAKER-PGR
. Following is some sample master data for the service:
Create businessService (workflow configuration) using the
/businessservice/_create
. Following is the product configuration for PGR:
Configuration details
Action test: URL actions adding
Persister configuration
Indexer configuration
Postman collection
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