Training Plan

Overview

This training plan provides a systematic and consistent approach to train the trainees at different levels ensuring they are digitally adept with the usage of Salama platform (DIGIT HCM application) and its various modules and functionalities. It has been created to address the need of training the teams on the ground before the go-live of the group 4 campaign in Tete province of Mozambique.

Various trainings leading up to the campaign happen at the following levels:

  • Master trainer training

  • Central ToT

  • Provincial ToT

  • Local monitor-level training

  • Registrar-level training

Participants

The following are the key participants/stakeholders for various levels of trainings:

  • National-level supervisors

  • Provincial-level supervisors

  • District-level supervisors

  • Warehouse manager

  • Local monitors (ML)

  • Registrars (from the distribution team) (RD)

  • Helpdesk staff

  • Any other nominated members from NMCP, DIS, DTIC, WV and partnering entities.

  • Users of the dashboard

Levels of Training

Level

Location

Duration

Description

Trainees

Facilitators

Supported by

Master (ToT)

Maputo

3 days

eGov and CHAI will train the nominated participants from NMCP/DIS/DTIC/WV who are going to act as trainers in the central ToT.

NMCP ~5

DIS ~3

DTIC~3

CHAI~5

WV ~3

eGov

CHAI

Central

ToT

Maputo

4~5 days training: 1.5 dedicated to digital tool and M&E

The master trainers will train provincial ToT facilitators on the usage of the app.

NMCP~10-15

DIS~2

DTIC~2

Provincial level supervisors ~4

WV~5

CHAI~5

MISAU master trainers

eGov and CHAI

as observers

Provincial

The central ToT participants will train the provincial staff consisting of district-level supervisors.

Provincial-level supervisors ~15

District-level supervisors ~5*15 per district

(average 15 districts per province)

Central trainers

eGov and CHAI

as observers

Local Monitors

Local monitors - Average 20

District-level facilitators

Provincial and central-level trainers

Registrars and Distributors

Registrars

Local monitors

Provincial and central-level trainers

Note: Master trainer training conducted by eGov will be imparted in English.

Training Curriculum

The training will cover following topics:

  • Salama (DIGIT HCM) App and its various functionalities, such as:

- Registration and distribution

- Inventory management

- Supervision

- How to raise complaints

  • Dashboard at various levels: Central, Provincial and Districts

  • Grievance (Complaints management portal)

  • Introduction to mobile device and its basic usage

  • Best practices and various program SOPs

  • Troubleshooting tips

  • Practice questions, quizzes and assessment questions at the end of every section

  • Training feedback sessions in the end

Training Assets

eGov Foundation will create all the training material in both English and Portuguese. The translations will be verified and corrected by the CHAI team. The training materials will include powerpoint presentations covering all the modules and functionalities as listed above in the curriculum. All the reference material will be provided in a soft format to conserve paper and stay environmentally sustainable.

Training Plan (Activity List)

The pre-go-live campaign training will be focused on training the trainers and initially identified registrar. Following are the list of activities along with owners and high-level timelines:

Activity

Description

Owner

Reviewer

Start Date

Expected completion date

Curriculum and content development

Develop training curriculum and content. This would include:

  1. HCM modules

  2. Complaints module support

  3. User management

  4. Dashboard

  5. Programme SOPs

eGov and CHAI

Nucleo Duro

To be filled

31-May-23

Translation of the training material

Conversion of training material in Portuguese.

eGov and CHAI

CHAI team

1-June-23

Identification of training participants

Identification of master trainers and sharing the list with eGov.

NMCP

7-June-23

User creation for the identified participants

Creation of logins.

eGov

9-June-23

Setting up infrastructure for master trainer training

Setting up the server instance for training.

eGov

7-June-23

Sharing of master data with eGov

CHAI

6-June-23

Master data loading and user creation

Master creation, and role-specific user creations.

eGov

9-June-23

Logistics (like venue, IT infra, etc.) arrangement for the training

NMCP

13-June-23

Creation of training version of the APK with a different logo/label for identification

eGov

9-June-23

Provisioning of phones with the training APK

CHAI

13-June-23

Conducting the training for master trainers

eGov and CHAI

19-21 June’23

Publishing the final training report post training

eGov

26-June-23

Training prerequisites

  1. Banners/flex or standees at the training venue

  2. Training venue/hall with internet connectivity with a capacity of hosting 25-30 persons

  3. Big screen TV

  4. Projector

  5. Mic (4)

  6. Refreshments and other basic amenities for trainers and trainees.

  7. Mobile phones provisioned with HCM training APK and training materials(30)

  8. Extension cords (5)

  9. Pre filled registration sheet

  10. Agenda printout

  11. Training materials soft copy

  12. Training setup/infrastructure readiness on cloud

  13. Training instance setup in the cloud with Group 3 (Zambezia) or from Group 4 (Tete) master data from previous campaigns.

  14. Creation of login for different personas in the system for the training.

  15. Laptops for the participants (participants to bring their own)

Cost heads

  1. eGov’s staff travels, accommodation and transport will be managed by CHAI Mozambique.

  2. All MISAU/provincial staff costs will be covered by NMCP.

Appendix

Master trainer training session plan and structure

Event details:

Location: Maputo

Date: June 19th, 2023 - June 21st, 2023

Duration: 3 days

Timings:

Day 1: 8:30 am to 5:00 pm

Day 2: 8:30 am to 5:00 pm

Day 3: 8:30 am to 1:00 pm

Scope

eGov and CHAI teams will conduct the training for NMCP, CHAI, MoH, and partners. The training will cover the following topics:

  • Salama (DIGIT HCM) app and its various functionalities, such as:

- Registration and distribution

- Inventory management

- Supervision

- How to raise complaints

  • Dashboard at various levels: Central, Provincial, and Districts

  • Grievance (Complaints management portal)

  • Introduction to mobile device and its basic usage

  • Troubleshooting tips

  • Programme SOPs and the best practices

  • Practice questions, quizzes and assessment questions at the end of every section

At the end of the training, it is expected that the participants will be able to conduct training on the HCM platform.

Training Team

The team will consist of minimum 3 facilitators. The team size may increase if the number of participants is more.

Role

Responsibility

Name

Lead facilitator from eGov

Lead the session and impart training for the HCM app and its various modules like

registration, distribution, inventory, supervision, dashboards, usage of the complaints module and the user management module.

Abhishek and Mrunal

Lead facilitator from CHAI

Lead the session and impart training for the programme SOPs, usage of the mobile phones (device training), and best practices.

Frank

Supporting facilitator-1

  • Observe and record the participant feedback, and help the lead facilitator, whenever needed.

  • Help participants with their exercises.

  • Managing training day arrangements.

Ankit, Mridul, Custodio

Supporting facilitator-2

  • Help participants with their exercises.

  • Support the lead facilitator whenever needed.

  • Managing training day arrangements.

Ankit, Mridul, Custodio

Training material

  1. Evaluation forms

- Evaluation/assessment for participants

- Training feedback form

- SUS

  1. Printed training presentations

  2. Feedback form

- QR code

- Questions

  1. Exercises

- Practice sets

- Role plays

- Quizzes

Pre-training checklist

To be completed one or two days before training by the CHAI programme team

#

Item

Status(Done/Not Done)

1

Venue details available.

2

Projector available and found working.

3

Big screen TV available and found working.

4

Mics available and found working.

5

Wi-Fi available and found working with username and password.

6

Devices arranged and charged.

7

HCM app installed on the devices.

8

Seating arrangement (chairs and desks) available at the venue.

9

Training material in the soft format.

10

Login and passwords for the participants ready- Written on a paper slip and put in an envelope.

11

Attendance sheet ready with names of all the participants.

12

Arrangement of water, tea-coffee and snacks available for all the participants.

13

Power backup available at the training venue.

14

Stationery to be used during the training- Notebooks, pens, marker pens, and white board.

Day-wise schedule

Training Day 1

Duration

Activity

Sub-activity

Lead Trainer

8.00 am-8.30 am

Arrival & registrations

  • Registrations of participants.

  • Crosscheck with the listed names.

  • Confirm the mobile number for WhatsApp group formation.

8:30 am-8.45 am

Opening address

  • Introduction by NMCP (by Dr Candrinho).

8:45 am-9:15 am

Introductions

  • Introductions

  • Participants’ expectations.

  • Training norms.

  • Overall goal and objectives of the training, and orientation to training package.

  • Agenda for the day.

  • Login credentials to be shared.

eGov and CHAI jointly

9:15 am-10:00 am

Topic-1

Campaign SOP slot-1

  • How to use a smartphone.

  • Other aspects of distribution.

CHAI

10.00 am-10.15am

Break

Tea and snacks

10:15- 11.45 am

Topic 2

  • Overview of the HCM platform and its different users.

  • Registration and delivery.

  • Exercises and role plays.

Mrunal(eGov)

11.45 am-1.00 pm

Topic 3

  • Warehouse management.

  • Exercises and role play.

Mrunal

1:00 pm-2:00 pm

Break

Lunch

2:00 pm-2.15 pm

Topic 4

Quiz time

2:15 pm-3.15 pm

Topic 5

  • Supervision and checklists.

  • Exercises and role play.

Abhishek

3:15-3.30 pm

Break

Tea & snacks

3:30 pm-4.30 pm

Topic 6

Campaign SOP slot-2

CHAI

4:30 pm-5.00 pm

Feedback

  • Review of the training day.

  • Question and answer session.

eGov and CHAI jointly

5.00 pm

End of Day 1

Training Day 2

Duration

Activity

Sub-Activity

Lead Trainer

8.00 am-8.45 am

Arrival

Participants attendance and recap of day 1.

8:45 am-10:00 am

Topic 7

  • Campaign SOP slot-3.

  • Exercises done by the participants.

CHAI

10:00 am-10:15 am

Break - Tea & Snacks

10:15-11.45 am

Topic 8

  • Dashboard overview.

  • Different filters.

  • Different users and respective dashboard view:

- National

- Provincial

- District

- Exercise &

role play

eGov

11:45 am-1.00 pm

Topic 9

Help desk and complaints module

  • How to raise complaints and seek help (L1)-Campaign SOP.

  • How to raise raise complaints through HCM app (L2).

  • Exercise

eGov(How to raise complaints in the tool-L2)

CHAI( How to reach out for on-ground L1 queries-CHAI)

1:00 pm-2:00 pm

LUNCH

2:00 pm-3:00 pm

Topic 9

  • How to view complaints and resolve them.

  • Exercise

eGov

3:00 pm-3: 15 pm

Quiz time

3:15 pm-4: 30 pm

Topic 10

  • User management module.

  • Exercises

eGov

4:30 pm-5:00 pm

  • Review of the training day.

  • Question and answer session.

5:00 pm

End of Day 2

Training Day 3

Duration

Activity

Sub-activity

Lead Trainer

8.00 am-8.30am

Arrival

Participants attendance.

8.30 am-10:00 am

Refresher

Day 1 & 2 refresher and answering questions, if any.

10:00 am-10:15 am

Break - Tea & Snacks

10:15 am-11.00 am

Topic 11

Programme SOP slot-3

11:00 am-11.45 am

Assessment

Quizzes and Role play

11:45 pm-12.00 pm

SUS

12: 00 pm-12.15 pm

Training quality feedback.

12:15 pm-1:00 pm

  • Vote of thanks.

  • Distribution of the certificates.

1:00 pm-2:00 pm

LUNCH

End of Day 3

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