Success Metrics
Metric | Frequency | Indicator | Method to collect data | Level |
App crash rate | Daily | The number of times the application experienced an unexpected exit. | User surveys and telemetry | Province |
App latency |
| The time taken between a user's action (such as submitting a transaction) and the app’s response to the action. | Telemetry | Province |
Error rates | Daily | The number of times users encounter systems errors over a defined period of time. | Telemetry | Province |
Time taken to capture attendance transaction using the app | Once per campaign | The average time taken to mark attendance for a supervisor. | User Research | Province |
Number of data records collected on paper forms | Once per campaign | Number of attendance record collected on paper versus on the app. | Programme/ digital forms filled | Province |
Number of technical complaints raised | Once per campaign | The number of issues logged using the app and on other means. | Direct querying / user interviews | Province |
Number of P1 bugs raised in production | Once per campaign |
| Direct querying | Province |
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