Metric
Frequency
Indicator
Method to collect data
Level
App crash rate
Daily
The number of times the application experienced an unexpected exit.
User surveys and telemetry
Province
App latency
The time taken between a user's action (such as submitting a transaction) and the app’s response to the action.
Telemetry
Province
Number of transactions completed
Once per campaign
The number of transactions over a defined period of time (campaign duration).
Direct query
Province
Error rates
Daily
The number of times users encounter systems errors over a defined period of time.
Telemetry
Province
Time taken to complete a transaction using app
Once per campaign
The average time taken to register an individual/ household, record stock, and supervision checklists (compare with paper-based and DHIS2 metric).
User Research
Province
Number of data records collected on paper forms
Once per campaign
The number of households registered, stock records created, and supervision checklists filled using paper forms
Program/ digital forms filled
Province
Number of technical complaints raised
Once per campaign
The number of issues logged using the app and on other means.
Direct querying / user interviews
Province
Number of P1 bugs raised in production
Once per campaign
Direct querying
Province
The Health Campaign Management V1.0 frontline worker’s app includes four new modules with several features that allow the frontline teams to perform their tasks efficiently even when offline. To know more about the DIGIT Health Platform and the Health Campaign Management (HCM) product, please follow the GitBook link.
Registration
A mobile app that enables the field teams to easily register eligible beneficiaries with built-in checks that enforce data collection protocols and validations to avoid data entry errors. It facilitates the following:
Ability to register new beneficiaries (households and individuals) with the beneficiary’s address along with GPS coordinates, personal details (name, date of birth, gender, ID), and contact details.
Ability to search existing beneficiaries and update details.
Reuse beneficiary data across various health campaigns.
Sync registration data collected while offline on connecting to the internet
Service Delivery
A mobile app to enable the field teams to search for eligible beneficiaries and deliver the healthcare intervention with built-in checks that enforce data collection protocols and validations to avoid data entry errors. It facilitates the following:
Ability to search registered beneficiaries and deliver benefits (products/services) for a single-round campaign.
Ability to configure and deliver multiple products to a beneficiary.
Provide decision support to the user by automatically calculating the number of benefits to be delivered based on the configured formulae
In-app cards with KPI’s to visualise progress against assigned tasks.
Sync registration data collected while offline on connecting to the internet.
Inventory Management
A mobile app that enables warehouse managers to capture the inflow and outflow of resources from their warehouses to identify potential stockouts, wastage, and fraud, and take corrective action. It facilitates the following:
Ability to record stock received into the warehouse as well as issued to other warehouses or frontline teams.
Ability to record stocks that were lost and damaged either during storage or during transit.
Ability to perform auto-stock reconciliation to provide visibility into available stock on hand.
Sync stock records collected while offline on connecting to the internet.
Supervision (Survey)
A mobile app that enables supervisors to to track the campaign staff's adherence to the campaign’s standard operating protocols, and record observations after the inspection. It facilitates the following:
Ability to configure a checklist with support for the following question types:
- Yes/no type questions (Radio buttons).
- Short answer questions (Text box).
- Long answer questions (Text box).
- Multiple response questions (Checkbox).
Ability to configure basic validations on checklist question.s
Sync checklist responses collected while offline on connecting to the internet.
Click here to access the Jira dashboard.
Field 'type' does not exist or this field cannot be viewed by anonymous users.
The field 'assignee' does not exist or this field cannot be viewed by anonymous users.
A value with ID '10141' does not exist for the field 'project'.
Field 'labels' do not exist or this field cannot be viewed by anonymous users.
The field 'priority' does not exist or this field cannot be viewed by anonymous users.
Not able to sort using field 'priority'.
Click here to view the feedback from the UX audit.
Click here to view our product roadmap.
Click here to view the document.